Violin, narrow depth of field

Exams: Feedback & Complaints

If there's something you’re not happy with, please let us know. We take all complaints seriously and will do everything we can do to address the issues raised. 

If you wish to appeal the results of an exam, please visit the RIAM Exam Appeals Page 

If you have some other specific feedback or concerns you can contact us, following the steps outlined below.  

Relevant policies  

Our corporate policies underpin our safeguarding processes, all of which can be viewed here.  

Complaints or Feedback 

Please let us know as soon as possible so that we can try to resolve your complaint and respond to your feedback quickly.  

If you need to contact us by email or through post, please: 

  • Include your name, address and contact details, including mobile number and email address where relevant 

  • Explain what your complaint is about, including relevant dates 

  • Tell us whether the complaint relates to you or if you're complaining on someone else’s behalf 

  • If your complaint is about an individual associated with RIAM, please tell us their name if you know it 

We will contact you within 30 days of receiving the report, after which: 

  • A senior member of staff (with no direct involvement in the initial investigation) will review the feedback/complaint 

  • If we need to, we may contact you for more information 

  • We'll let you know the result of the review as soon as we can 

Your feedback is necessary to ensure a continually reflective service from RIAM, and therefore helping us deliver a professional and consistent experience. We value and welcome your input in this process.