Exams: Feedback & Complaints
If there's something you’re not happy with, please let us know. We take all complaints seriously and will do everything we can do to address the issues raised.
If you wish to appeal the results of an exam, please visit the RIAM Exam Appeals Page
If you have some other specific feedback or concerns you can contact us, following the steps outlined below.
Our corporate policies underpin our safeguarding processes, all of which can be viewed here.
Complaints or Feedback
Please let us know as soon as possible so that we can try to resolve your complaint and respond to your feedback quickly.
If you need to contact us by email or through post, please:
Include your name, address and contact details, including mobile number and email address where relevant
Explain what your complaint is about, including relevant dates
Tell us whether the complaint relates to you or if you're complaining on someone else’s behalf
If your complaint is about an individual associated with RIAM, please tell us their name if you know it
We will contact you within 30 days of receiving the report, after which:
A senior member of staff (with no direct involvement in the initial investigation) will review the feedback/complaint
If we need to, we may contact you for more information
We'll let you know the result of the review as soon as we can
Your feedback is necessary to ensure a continually reflective service from RIAM, and therefore helping us deliver a professional and consistent experience. We value and welcome your input in this process.