IT Helpdesk

Welcome to RIAM IT Support!

If you experience an IT issue, please click on the button below to submit a Report Form.

For urgent matters, please contact our Help Desk at tech@riam.ie.

Report Form

Self-Service Password Reset (SSPR)

RIAM ICT is making it easier than ever for you to reset your password when it expires or if you ever happen to forget it. We have collaborated with Microsoft to use their Self-Service Password Reset (SSPR) utility and have rolled out this service to all RIAM Users. Please complete the registration process by browsing to Register for Password Reset. Complete the sign-up process using your existing username i.e. firstnamelastname@riam.ie and current network password.

After you have completed the Registration Process you may use this Password Reset link to reset your password or unlock your RIAM account from any device. You may also click on "Can't access your account?" on the sign-on page to access the SSPR facility.

Multi-Factor Authentication (MFA)

When you sign into your RIAM Office 365 account for the first time you will be prompted to configure MFA.